What our clients say While it’s all very well for us to talk about ourselves, it’s what our clients say about us that really matters.
Here are some of the comments we’ve received lately.
It was really wonderful to get our house keys and we were very happy with the final outcome. We must say, you guys were so organised at every stage of the construction to make things easy and fair for both of us. Thank you for all your catch-ups, quotes and follow through of items and finally giving us a beautiful house. You guys made the house construction so easy and a pleasant memory.– Saravan and Sowmiya
Thank you all once again.
We would like to commend the team at Shaw Living for their professionalism, attention to detail and personal service shown to us in the construction of our home in Googong. From the outset, Wayne and his team made us feel like we were their only clients. They understood and accepted our vision of a traditional, American-style house and were instrumental in helping us to achieve it.
They recommended Adam Hobill, an award-winning designer, to put our ideas on paper and were fully involved throughout the design process. Jen and/or Wayne attended our meetings with Adam, which gave them a deeper understanding of what we needed and wanted from our home. They were also constructive in their suggestions for improvements to the design, solutions to issues that arose and were great at discussing the positives and negatives of our ideas so that we were as well informed as we could be when key decisions needed to be made. We have no doubt that Shaw’s involvement at this stage enhanced the quality of the finished product. Wayne also liaised with the Googong team during the design phase to ensure that our home complied with the Googong design guidelines.
Once construction commenced, Wayne and Hamish kept us fully informed on how work was progressing. When they sought decisions from us on features of our home, they not only provided us with a range of options, but also painstakingly explained the ramifications of each option, both from a cost and quality perspective. This occurred regularly as the uniqueness of our home presented many challenges, and we were grateful that Hamish didn’t hesitate in asking for our input. This gave us the peace of mind that our home was being built exactly as we wanted it. The attention to detail given to our home was outstanding; Shaw didn’t rush to finish the job, they took great care to get the small details right.
Everybody in the Shaw Living team is friendly and professional; even their suppliers were a pleasure to deal with and they provided first-class advice to help our dream become a reality.
We would not hesitate to build again with Shaw Living and cannot recommend them highly enough.– Jason and Sam
When I first walked into the Googong Display Village I was so nervous, this was going to be the biggest decision of my life and I really needed it to be right.
The sales consultant sat me down and went over everything in the finest detail.
The entire build from start to finish could not have gone more smoothly, I had the full support of the amazing team at Shaw Living and full confidence in them.
Kayleigh was without a doubt my rock through the build, her response times to me were incredible and no matter what my question how big or small I felt like I was her top priority even with her large work load.
Thank you to Hamish and Wayne for all your support and assistance.
I would highly recommend anyone wishing to build a new home to visit the team at Shaw Living; you will not be disappointed with the customer service and standard of the homes they build.
Thank you to the team at Shaw Living, you have delivered a home that is everything I dreamed it would be.– Amanda
I would like to express my sincere thanks to the amazing team at Shaw Living for one, building our first home but two, for being absolutely amazing to work with. The process was easy and stress free, Shaw Living always had everything under control and were always one step ahead. From start to finish Shaw Living have been professional and they all have a love for what they do. They are a wonderful company and I would recommend them to everyone.
I would like to say a huge thank you to Kayleigh, she has been amazing through this whole process. Kayleigh was always there to answer every question I had, she has made this whole experience wonderful and is truly an asset to this company! To Hamish, thank you for building our home, you have gone above and beyond our expectations!
Our new home is beautiful! It has been an absolute pleasure to build our first home with Shaw Living. Couldn’t be happier with the end result!– Vanessa
We spent a good 12 months designing a home that took advantage of the expansive views on our rural property but our main focus was to build an energy efficient, solar passive home to suit an off grid system. The next step was to find a builder that was willing to build a custom home and allow us total flexibility in all aspects of the build including fixtures, fittings and more importantly building materials.
We first came across Shaw Living whilst doing the display home rounds in Crace and was immediately impressed with the build quality of their display home compared to the others in the area. Our first contact was the sales lady who was more than happy to sit down and go through our plans in detail. Our next meeting was with Wayne the Manager, and was instantly impressed with his professionalism and knowledge, nothing was a problem and there was never a "no you can't have that".
Next was the selections process, this was a breeze, Kayleigh was so organised that it made every step of the administration process easy and more importantly she replied to us quickly every time.
Like all builds there were hurdles along the way but our Site Manager Hamish went out of his way and took the time to discuss these with us in detail to work out a solution. He truly is an asset to the team as his honesty, commitment, knowledge and eye for detail is to be commended.
A big thank you to the team at Shaw Living for building our beautiful new home.– Michael and Tanya
I am very happy with the house and the assistance and advice provided all the way through the process particularly by Kayleigh and Hamish. You really made the whole experience of building as stress free as could possibly be hoped for so thanks heaps for that.– Michael
As we were first home builders, our introduction to Shaw Living from the start, began when we entered into their display home at Googong. We were met by their sales staff and made to feel welcome.
From the very beginning to moving in to our new home, our build was informative, managed professionally and completed within our desired time frame.
Kayleigh, who is in charge of administration and selections was a pleasure to deal with. She was professional, very approachable, friendly and was always willing to take the time to run through the process and provide valuable input when we asked.
Hamish and Orce who manage the on-site construction have a keen eye for detail, they are professional and made the building process enjoyable.
From when we decided to build with Shaw Living right through to the handover of our home, the process was explained and Shaw Living were very accommodating in assisting us.
Since we have moved into our new home we have enjoyed every day living in a well-constructed, custom designed home. We have had no issues with the quality or have any defects. I would highly recommend Shaw Living to build or custom design your new home.– Warwick and Nicole
Therese and I are the proud owners of a wonderful Shaw Living home at Googong. From the very first contact with Jen the journey has been a wonderful experience. It is a journey, sitting down visualising with an architect, picking tap-ware, carpets, tiles; the list just goes on. Of course there were issues, there always will be. It is the professionalism shown by Shaw Living, understanding and providing options and solutions that made the process enjoyable and successful; as I said a journey not an ordeal. It did not stop with the delivery of a set of keys; there is still a warm smile and friendly greeting like we are part of the family.– Lindsay and Therese
There is no doubt that the very first contact goes a long way; Therese felt at ease even then. All of the Shaw Living staff, the carpenter, site foreman even the receptionist took pride in their role of delivering our new house.
For any person or family considering building a new family home I openly endorse Shaw Living; we certainly have a warm and friendly family home to be proud of.
To Wayne Medlam and all of his staff a heartfelt thank you from Therese and myself for a beautiful family home.
We built an investment property in Crace with Shaw Living. Having had some experience with other builders, we were very pleased how smooth the process was, for us being on time and on budget was a key consideration and Shaw Living achieved both. Read moreWe were also pleased with the quality of finish and attention to detail was extremely good. They also attended to minor problems in a very timely fashion. Overall we would highly recommend Shaw Living for anybody who wants a quality product and value for money.– Brian and Petra
I would like to extend my sincere thanks to all at Shaw Living who were involved in the planning, design, selection, build and quality control of our home in Crace. Read more– Kylie
From the moment I entered the Shaw Living display home in Crace and had a chat with Jen, I was impressed by the company’s ethos and Jen’s motivation and interest in her role and her commitment to me, the client.
From there I met Wayne who sat down with me, obligation free, to talk through my ideas, my budget, and possible blocks available in the Crace area that would complement the design aspects of the home I envisaged. I met with Jen and Wayne several times, and on each and every occasion their time, energy, passion and ideas were given whole heartedly and without any hard sell or pressure to sign up. They were both very professional and giving of design and building ideas, which I could have very easily taken to a competitors company. I didn’t speak to many other builders, in fact, those I did, did not measure up to my standards, and the standards Wayne and Jen told me I should expect of a quality building company.
After signing the contract with Shaw Living I met Ken and Kayleigh. Ken’s years of experience in the building industry really shone. Ken was very patient and able to provide alternatives to selections and ideas to progress the project. At my first meeting with Kayleigh and all the subsequent phone calls I made, I felt I had made a friend. Kayleigh has a very high work ethic and ensures the happiness and satisfaction of Shaw Living clients. An excellent communicator, Kayleigh was able to translate building speak and red tape processes to me in simple to understand steps. Her commitment to Shaw Living, her area of responsibility, the mutual trust, and the accountability maintained throughout the project was impressive. Kayleigh made sure our home is exactly as we wanted it, and her attention to detail, and ability to retain information made the process stress free.
Shortly after construction of my home commenced I met Hamish, the Supervisor of my project. Hamish’s experience and currency with building materials and alternatives was immediately evident. A courteous and friendly professional, Hamish takes tremendous pride in his work, and ensures the quality of not only his work, but that of his staff and contractors. No question I asked was too silly or irrelevant, and his timeliness in responding to my queries was impressive. The building process was transparent and Hamish kept me briefed on the projects progress. Hamish’s attention to detail, initiative and honesty are his strengths from which we greatly benefitted. We are so thankful to Hamish and his team in building us a quality home that meets our needs now and into the future.
Customer service is rare these days, at Shaw Living however all of the staff I had dealings with provided it with genuine ease. I have had an outstanding building experience with Shaw Living and would not hesitate in recommending their expertise.
If integrity is not one of Shaw’s company values, it should be.
Thank you very much for designing and building our beautiful home.
We have just had our home recently built by Shaw Living.Read more– Brendan and Kunsang
We were a bit reluctant at first to buy land and build a home from scratch as we had read and heard about a few unfortunate results.
We would like to thank Shaw Living for their pleasant guidance and direction during the selection and building process.
They offered professional guidance through the entire process ranging from assisting us with land and house plan ideas, material choices as well as simple guidance with relevant documents that had to be completed.
My husband and I would like to say a big ‘thank you’ to all at Shaw Living who contributed to the building of our lovely new house. Read more– John and Liz
From our very first contact to the day we moved in we always felt we were part of the team working together to deliver the finished house. Our contacts with both office and site personnel were both professional and friendly. Any differences and concerns were always openly discussed and resolved to everyone’s satisfaction. The list of items to be attended to after our three months maintenance period were quickly and professionally dealt with. The professionalism, workmanship and quality of the many tradespeople involved and our site supervisor has produced a house we are proud to show our friends and family.
We have and will continue to highly recommend your company to others. Of the three houses we have had built over the years this was, by far, the most professional and satisfying experience.
The building experience we had with Shaw Living was very pleasant. From start to finish, the construction process was handled professionally by the team at Shaw Living. Read more– Kevin and Wendy
The whole process was made easy, from the house plan through to item selection phase, to the handover of the keys were all very well organised, documented and presented in a professional manner.
We highly recommend Shaw Living to anyone whom looking to build a quality home without hassles.
The team at Shaw Living could not have been more professional, kind, caring and understanding throughout our build. Read more– Cath, Rob, Olivia and Benjamin
They guided us through every step from design to build to landscaping. It felt like everyone at Shaw Living had a vested interest in our house and treated it as their own, giving that extra personal touch, making our home even better than we could have dreamed.
Whenever someone asks how we found building our home, I proudly say it was a pleasure and highly recommend Shaw Living to anyone who will listen.